Veterans' Services

The Veterans' Services Office is a Midland County service for veterans and their family members.  The office helps obtain and maintain all veterans related benefits from federal, state, and local government agencies.  Our office is located in the Midland County Services Building at 220 W Ellsworth Street in Midland, Michigan.

You can reach us by phone at 989.832.6843

Heroes with Hearing Loss News Release

April 30, 2019

Subject:  Social Isolation

Link to Site/Article:  3 Things to Know About Social Isolation

Your commitment to veterans makes a difference in the lives of countless men and women.

Social distancing rules in the wake of COVID-19 have made an indelible impact on communities across the United States.

3 Things To Know About Social Isolation

Social distancing rules in the wake of COVID-19 have made an indelible impact on communities across the United States.  While we all agree that preventing the transmission of the novel coronavirus is essential, it’s also critically important we don’t lose the vital connections that help keep us all healthy.  As Veterans Service Officers know, veterans with hearing loss are particularly susceptible to the detrimental effects of social isolation – and that has been the case long before this pandemic erupted.

That’s why Heroes With Hearing Loss, along with our sponsor Hamilton® CapTel®, put together this brief, Social Distance Doesn’t Mean Social Isolation.  This one-page handout provides an overview of the detrimental health effects of prolonged social isolation and ways to combat its negative impact.  It’s designed for Veterans Service Officers to share with their veterans as an informative conversation starter. We invite you to read and use it as an opportunity to help your veterans stay healthy and connected through the duration of the pandemic’s impact.

Provided by Hamilton® CapTel®
Copyright © 2020 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications. CapTel is a registered trademark of Ultratec, Inc.<> | Hamilton Relay | 1001 12th St.
Aurora, NE  68818

DAV News Release

April 15, 2019

Subject:  COVID-19 Unemployment Relief

Link to Site:

The devastation caused by COVID-19 is catastrophic

As the commerce of our nation grinds to a halt amid the coronavirus pandemic (COVID-19), many are finding themselves suddenly unemployed and unable to provide for themselves and their families.

Veterans with disabilities are disproportionately more vulnerable to the impact of COVID-19.  For our nation’s 4.7 million disabled veterans, the coronavirus creates a set of unique challenges—not only do service-connected illnesses place these individuals in higher-risk categories, but many now also face a dire financial situation due to lost income.

There are thousands of disabled veterans in need, and DAV is here to help.

In response to this unprecedented event, we are establishing a COVID-19 Relief Fund to provide help to service-connected disabled veterans who have lost employment.

Similar to DAV’s traditional Disaster Relief program, DAV will be distributing grants to provide aid to eligible disabled veterans impacted by COVID-19.

VA News Release

April 6, 2020

Subject: Medical Disability Exam Notice

Good Afternoon:

Due to the ongoing COVID-19 outbreak, there are instances when the Medical Disability Exam (MDE) vendors are unable to complete all or part of the examination request.  In some cases, claimants are asking to cancel or postpone scheduling their examination appointments because of social distancing practices.  The MDE Program Office is working closely with the MDE contract Vendors to track all canceled or pending examinations to include any and all overseas examinations.

Requests to cancel contract examinations:
If a Veteran/Service Member refuses or is otherwise unable to attend an examination due to COVID-19 and social distancing, MDE vendors have been instructed to follow their established scheduling processes notifying the Veteran of any future or rescheduled appointments.   The Veteran/Service Member will then have an opportunity to contact the appropriate vendor and request the appointment be scheduled at a later date.  All MDE Vendors have been instructed to cancel appointments as necessary with individual Veterans and Service Members and then hold the Exam Scheduling Request (ESR) in their system until the appointment can be conducted. Once given the all clear, Vendors will begin to reschedule appointments as necessary.

VA News Release

March 20, 2020

Aleda E. Lutz VA to shift operations in preparation for COVID-19 surge

Part of a tri-state maneuver to preserve resources and equipment for sickest Veterans

The Aleda E. Lutz VA will begin shifting operations to preserve resources this weekend in preparation for an anticipated surge of COVID-19 patients.  This is part of a tri-state operation, including VA Medical Centers across Veterans Integrated Service Network (VISN) 10.  VISN 10 oversees all VA Medical Centers in Cleveland, Columbus, Chillicothe, Dayton, Cincinnati, Northern Indiana, Indianapolis, Detroit, Saginaw, Battle Creek, and Ann Arbor.

Effective Monday, March 23, 2020, community based outpatient clinics (CBOCs) in the following areas will temporarily move to triage and virtual care only.  This includes the VA CBOCs in Alpena, Bad Axe, Cadillac, Clare, Cheboygan, Gaylord, Grayling, Oscoda, and Traverse City.  At these locations, routine appointments will be converted to virtual care, as appropriate. 

“This measure is in the best interest of our nation’s heroes,” said Dr. Barbara Bates, Medical Center Director.  “We are working to eliminate unnecessary face-to-face contact to help minimize the spread of COVID-19 and maximize our resource allocation to help treat the sickest Veterans.  We remain open for business and our mission is unchanged from the charge President Abraham Lincoln gave us more than 150 years ago: To care for him who shall have borne the battle.”

For Veterans in these affected areas who have questions about routine medical care or required lab work, please contact your Community Based Outpatient Clinic Primary Care Team at the number listed below, or secure message them using MyHealtheVet.



800-406-5143 or


989.497.2500  x11230



989.497.2500  x13510


989.497.2500  x13540


989.497.2500  x11410


989.497.2500  x13560


989.497.2500  x13530


989.497.2500  x13520


989.497.2500  x13550


989.497.2500  x11411


989.497.2500  x11412


For those needing PHARMACY REFILLS:

Pharmacy Call Center – Extension 11705 (open during business hours)

Automated Refill Line – Extension 13990 (requires SSN and prescription number on bottle or package.

Veteran may also request refills using MyHealtheVet.


The Aleda E. Lutz VA greatly values our Veterans’ understanding and flexibility as we continue to adapt to new information and combat this global pandemic.  We are committed to the health care needs of all Veterans, and look forward to returning to normal operations as soon as we can.


The Aleda E. Lutz VAMC in Saginaw, Michigan operates an 81-bed skilled nursing and rehabilitation Community Living Center.  It provides care to over 37,400 Veterans in a 35-county geographic area, from mid-Michigan to the Mackinac Bridge.  Veterans also receive care at one of our nine VA Community Based Outpatient Clinics located throughout Michigan.   More information about this VA can be found at

VA News Release

July 19, 2019

Aleda E. Lutz VA and Nine Community Based Outpatient Clinics Ready to Serve, Those Who Have Served!

In conjunction with the implementation of The MISSION Act in June, the Aleda E. Lutz VA in Saginaw, and Community Based Outpatient Clinics in Alpena, Bad Axe, Cadillac, Cheboygan County, Clare, Gaylord, Grayling, Oscoda, and Traverse City, have a message for Veterans, “We are proud to serve those who have served, and confident we can provide quality, comprehensive care at a VA near you!”

Why VA for Veteran care? 

The VA

  • is accredited by Joint Commission and reviewed by Office of Inspector General (OIG).
  • understands Veterans better.  Staff are specifically trained to provide quality, safe care to those who have served and specialize in Veteran health issues.
  • offers a Whole Health approach to care to help optimize Veterans’ health goals and outcomes and incorporate integrated therapies which include yoga, tai chi, and more.
  • offers specialized counseling for military-related issues and mental health conditions such as Post Traumatic Stress Disorder (PTSD), Substance Abuse, or Military Sexual Trauma (MST). 
  • exceeds private sector benchmarks for Preventive Health and Chronic Disease Prevention. 
  • involves Veterans and captures the Voice of the Veteran as we work to improve care and services.
  • continues to receive high patient satisfaction in comprehensive care and services.
  • is recognized nationally for successfully ending Veteran homelessness!
  • provides continuity and coordination of care through the shared electronic medical records and other mechanisms in place for your providers to work together for you.
  • has top-notch information technology through telehealth (virtual care), mobile phone applications, and MyHealtheVet, allowing you to receive care closer to your home, or in the comfort of your home!
    • VEText – A text comes to your phone to remind you of an upcoming appointment.
    • Open Slot Management – through VEText, Veterans may be given an option of an earlier appointment if a Veteran cancels his/her appointment.
    • Veterans’ health records from the community easily shared with VA Medical Centers when community providers participate in the Veterans Health Information Exchange (VHIE) program.
  • provides better access to Primary Care and Specialty Care and can help you coordinate multiple appointments for the same day, under one roof.  This includes labs, x-ray, primary care, pharmacy and some specialty care appointments!

Veterans may learn more about the care and services the VA provides by visiting

The VA continues to work closely with community hospitals and health care providers to assure Veterans receive the right care at the right time, however, VA providers and staff are optimally-trained and experienced in caring for Veterans.  We welcome Veterans to visit one of the VA locations or call 800-406-5143, Extension 13020 or 13121 to learn about their eligibility for VA care and services and how to enroll.  Veterans may learn more about at:

Veterans may learn more about the care and services the VA provides by visiting

The Aleda E. Lutz VAMC in Saginaw, Michigan operates an 81-bed skilled nursing and rehabilitation Community Living Center, with an additional 8-bed acute medicine and telemetry wing.  It provides care to over 36,700 Veterans in a 35-county geographic area, from mid-Michigan to the Mackinac Bridge.  Veterans also receive care at one of our nine VA Community Based Outpatient Clinics located throughout Michigan.  More information about this VA can be found at

Click on this link to view as PDF document

Veteran Art Show in Traverse City, September 2019

Local Veterans Unleash the Power of Art



Need questions answered after hours?

DIAL 211

Michigan has agents with training on veteran programs answering calls after hours and during the weekend.

Contact Us
220 W Ellsworth St
Midland, MI 48640
Ph: 989.832.6843
Fax: 989.832.6835

Mon - Fri 
8am - 5pm

Rory Pettipas
Veteran's Counselor
Fill Out Contact Form

4700 Dublin Ave
Midland, MI 48640

Ph: 989.633.3747
Fax: 989.832.6835

Contact for Home Visits

Mon - Fri 

8am - 5pm

Bruce Hernandez
Veteran's Counselor